Terms & Conditions

Terms & Conditions

About Us

cmsshop.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

cmsshop.co.uk is a trading division of Central Medical Supplies Ltd. Central Medical Supplies Ltd was formed in 1989, and supplies breastfeeding and maternity products to hospitals throughout the UK.

Our Contact details:
cmsshop.co.uk
Central Medical Supplies Ltd
CMS House, Fynney Fields, Leek, Staffordshire ST13 7QG U.K.
Phone: 01538 399541
Fax: 01538 399572
Email: info@centralmedical.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse through our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from outside the U.K, place your order and your credit card company will convert the transaction to your own currency. WE REGRET THAT WE ARE ONLY ABLE TO ACCEPT ORDERS FOR THE UK ONLY.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

For your peace of mind all goods are despatched by 1st Class post. Delivery within the U.K, Northern Ireland and the Channel Islands is charged at a standard rate of £3.00 for all orders under the value of £9.99. Orders valued over £9.99 will be charged at a rate of £1.00. All orders over the value of £30.00 will be free of charge. 

All of our postal charges include VAT.

WE REGRET THAT WE ARE ONLY ABLE TO ACCEPT ORDERS FOR DELIVERY WITHIN THE UK

Delivery Schedule

We will normally despatch your order within 24 hours of receipt of order. Goods are despatched by 1st Class or parcel carrier, and therefore should be received within 1 - 2 days of despatch. 

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Order Shortages

An order shortage must be communicated to Central Medical Supplies Customer Services within 7 working days of receipt of order, so that it can be investigated and resolved.

Tax Charges

For orders made from the UK 20% VAT is added.

Credit Card Security

When the order is placed at our website, your credit card details are processed by SagePay, allowing you to shop online with confidence.

Guarantee

We guarantee your satisfaction, however, should you be unhappy with your purchase you have the right to cancel the contract within 7 working days for a full refund. Where products have a hygiene seal, please keep this in place unless you wish to keep the product. This does not affect your statutory rights.

Reaching Us

If you need to contact us, please email us using the link on the store page, alternatively, you can call our Customer Service Team on 01538 399541 (International +44 1538 399541) or fax us on 01538 399572 (International +44 1538 399572) Our office is open Monday - Friday 8.30am - 16.45pm

Company Reg. No: 2640770
Company V.A.T. Reg. No: 533 2242 81

You can write to us at Central Medical Supplies Ltd, CMS House, Fynney Fields, Brooklands Way, Leek, Staffordshire, ST13 7QG, UK.

Privacy Policy

Central Medical Supplies Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy & Procedure

Please telephone the Central Medical Supplies Ltd (CMS) Customer Service Department on 01538 399541, or contact us by email via info@centralmedical.co.uk to advise us what items you wish to return.  You can let us know your intent to return your product within 14 days of receiving it. You then have a further 14 days to then return your products to us.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.

Returning your product because it’s unwanted:

If the item is not faulty, but you have decided you no longer require it, simply return the unused item in its original condition to Central Medical Supplies Ltd, CMS House, Fynney Fields, Brooklands Way, Leek, Staffordshire, ST13 7QG in the unopened packaging and we will either exchange the item or provide a refund for the complete order value, plus the standard delivery cost if the order is returned in full.  Please be aware that we can only process your refund once the item has been returned to us and checked, so it is recommended to obtain a proof of postage.

Returning your product because it has a fault:

If the item develops a fault during the guarantee period we will either send you a post-paid envelope to return small items in or CMS will arrange for the item to be collected by courier from a UK address of your choice. Once the returned item has been received it will be reviewed by a CMS Technician.  The item will either be repaired under warranty or the item will be replaced.  Please ensure that the item is returned securely packaged, as CMS will not accept liability of damaged packs during transit. 

The following products are not eligible for exchange or refund (unless faulty or not as described):

  • Products which you received over 14 days ago
  • Products bought at a Consumer/Trade Show and not via the CMS Shop
  • Products that have been unsealed (other than to inspect)
  • Products without original packaging or where it’s been returned in poor condition
  • Products which have been opened and cannot be returned for hygiene reasons (unless faulty), such as the Cantaloop maternity lingerie.

Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a full refund, so please keep your receipt or order confirmation.